Patients are seen by appointment only. The first port of call to speak to someone who can help you is to telephone 0345 337 9922 and speak to our receptionist. Once the receptionist has listened to your query, they may direct you to another person or service, either within or outwith the practice. Our receptionists are trained to help you in the most appropriate manner, which may not necessarily be a GP call back.  Please see the link below for more information on how people and services who are not a GP can help you: https://www.know-who-to-turn-to.com/ 

If another person or service is not best placed to help you with your query, please ask to book a telephone consultation with a doctor of your choice. Please bear in mind that this telephone consultation may be in several days time and the receptionist will not be able to provide you with a specific time, it will either be a morning or afternoon slot (8am-1pm or 1pm-6pm respectively). If you need to speak to a clinician urgently that day then please ask to speak to the duty doctor/urgent care team. You will be put on the duty list for a phone call either that same morning or afternoon. 

Once you have been triaged by the urgent care team, you may be asked to attend the practice at a certain time for an appointment with a clinician. Please come on time, or no more than 5 minutes early, for your appointment and, if possible, come alone.  

In addition please note that:

• An adult should accompany children under the age of 14
• If you are unable to keep an appointment, please let us know as soon as possible so that the appointment can be reallocated
• Repeatedly missing appointments may mean that you will be asked to leave the practice list
• Appointment schedules are liable to change at short notice depending on clinician availability

Good diagnostic and treatment facilities are available at the surgery and if you are able to get there, we can treat you more effectively.  In general, home visits are only intended for those who are too ill to come in.  If you do not have a car, you should try to arrange a lift from a relative or friend or take a bus or taxi.  Very few, if any, illnesses are made worse by a short journey.

If a visit is medically necessary, we will be happy to arrange this. Please contact the surgery and give the receptionist all the necessary details so that the doctor can assess the urgency of the call.

Please try to ring before 10:30 for a house call. The visiting clinician may not always be the one you usually see.

If you do not speak English, translator services can be arranged – details from reception

It is important that you inform our reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

If you fail to notify the Practice that you are unable to attend you will be sent a letter informing you that you have defaulted from your appointment.  Persistent defaulters may be removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). 

We have a texting service which allows you to receive confirmation and reminders about your appointments. This service is not available for all appointment types at the moment, but we hope to expand it in future.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

New Dyce Medical Practice is committed to the development of General Practice and as such has developed an active interest in assisting medical and nursing education.  We may on occasion use video-recording equipment in consultation as part of the teaching process.  Patients consent for this will always be requested beforehand. 

It is hoped that all patients will assist with these educational initiatives but if you wish to see the doctor alone please do not hesitate to ask for the student to leave or the video camera to be switched off.